Terms and conditions of use

The purpose of these General Terms and Conditions of Use (GTCU) is to define the terms and conditions of access to and use of the website https://tecno-cameroon.com/, as well as the rights and obligations of users and the seller.

The website https://tecno-cameroon.com/ is an online shop offering phones and accessories of various brands and models for sale. The website is published by the company https://tecno-cameroon.com/, whose registered office is located at https://tecno-cameroon.com/, registered in the Trade and Companies Register under the registration number https://tecno-cameroon.com/.

Access to and use of the website https://tecno-cameroon.com/ implies unreserved acceptance of these GCU by the user. The user declares that he/she is of legal age and has the legal capacity to enter into a contract. The user undertakes to comply with these GCU and with the laws and regulations in force.

The seller reserves the right to modify these GCU at any time, without prior notice or notification. The GTCU applicable are those in force at the time of the order by the user.

Article 1: Products

The products offered for sale on the website https://tecno-cameroon.com/ are described as accurately as possible. Photographs, technical characteristics, prices and availability are indicated for each product. However, the seller cannot guarantee the accuracy, completeness or timeliness of the information provided on the website. The seller reserves the right to modify or withdraw the products offered on the website at any time.

Article 2: Ordering

To place an order on the website https://tecno-cameroon.com/, the user must complete the following steps:

  • Select the products you wish to buy and add them to your basket.
  • Check the contents of the basket, the total price, delivery costs and any discounts.
  • Identify yourself or create a customer account by entering your personal details (surname, first name, address, e-mail address, telephone number, etc.).
  • Choose your payment method and enter your bank details.
  • Accept these GCU and confirm the order.

The order is final only after confirmation by e-mail from the seller. The seller reserves the right to refuse or cancel an order in the event of a dispute with the user, total or partial non-payment, unavailability of the product or any other legitimate reason.

Article 3: Payment

Payment for the order is made online by credit card, via a secure system that guarantees the confidentiality of the user’s bank details. Payment is debited when the seller confirms the order.

The seller reserves the right to suspend or cancel an order in the event of refusal to authorise payment by the user’s bank, fraud or attempted fraud, or any other incident relating to payment.

Article 4: Delivery

The products ordered will be delivered to the address indicated by the user when the order was placed. The seller undertakes to deliver the products within a maximum period of [maximum period] from confirmation of the order, except in cases of force majeure or exceptional circumstances.

Delivery costs are calculated according to the weight, volume and destination of the products. They are indicated during the ordering process and are payable by the user.

The seller is not responsible for delays, losses, damage or errors in delivery attributable to the carrier or the user. In the event of non-receipt or partial or damaged receipt of the products, the user must make all necessary reservations with the carrier and inform the seller as soon as possible.

Article 5: Withdrawal

In accordance with the legal provisions in force, the user has a period of 14 days from receipt of the products to exercise his/her right of withdrawal, without having to justify his/her reasons or pay any penalties. To exercise their right of withdrawal, users must send the seller a written statement expressing their wish to withdraw, by e-mail or by post.

The user must then return the products to the seller, at his/her expense and under his/her responsibility, in their original packaging, complete, new and unused, accompanied by the invoice and the returns slip. The seller will reimburse the user for the total amount of the order, including delivery costs, within a maximum of 14 days from receipt of the returned products.

The right of withdrawal does not apply to personalised, perishable, opened or unsealed products, which cannot be returned for reasons of hygiene or health protection.

Article 6: Guarantee

The products sold on the website https://tecno-cameroon.com/ are covered by the legal guarantee of conformity and the legal guarantee against hidden defects, in accordance with the provisions of the French Consumer Code and the French Civil Code. These guarantees cover defects in conformity or latent defects affecting the products and rendering them unfit for the use for which they were intended.

In the event of a lack of conformity or hidden defect in a product, the user must inform the seller as soon as possible, by e-mail or by post. The seller will then offer the user, depending on the case, a replacement or refund for the product.

The guarantee does not apply to products which have been used abnormally or abused, which have suffered normal wear and tear, which have been modified or repaired by the user or by an unauthorised third party, or which have been damaged by an external or fortuitous event.

Article 7: Intellectual property

The website name https://tecno-cameroon.com/, as well as all its components (text, images, logos, trademarks, trade names, etc.), are the exclusive property of the seller or its partners. Any reproduction, representation, modification, adaptation, distribution or use of all or part of the website or its components, without the prior written authorisation of the seller, is prohibited and constitutes an infringement punishable under the French Intellectual Property Code.

Article 8: Protection of personal data

The seller collects and processes users’ personal data for the purposes of order management, customer service, marketing and statistics. The personal data collected includes the surname, first name, address, e-mail address, telephone number and bank details of users.

The seller undertakes to comply with the regulations in force relating to the protection of personal data and not to disclose users’ personal data to unauthorised third parties. The seller takes all necessary measures to ensure the security and confidentiality of users’ personal data.

Users have the right to access, rectify, delete, oppose and port their personal data. To exercise these rights, users must send a written request to the seller, by e-mail or by post.

Users can also register free of charge on the telephone marketing opposition list [Bloctel] to avoid being contacted commercially by telephone.

Article 9: Liability

The seller is responsible for the proper performance of the contract concluded with the user. However, the seller may not be held liable in the event of failure to perform or improper performance of the contract attributable to the user, a third party to the contract or an act of God.